30 Day Money Back Guarantee & Device Refund Policy
At ECO Mobile, we want to ensure that you are 100% happy with your device purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
We’d love to know where things went wrong, or how we can improve. Follow the steps below for a full, no-hassle, refund within 30 days of your date of purchase. Please include your order number and why you’d like a refund, so we can issue a refund as quickly as possible.
We make every attempt to process the refund as quickly as possible. But our payment processor or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
Requesting a Refund
Follow the steps below to get your refund request sent to us:
- Go to: ecomobile.com > Contact Us
- Choose the Customer Service
- In the form, clearly state you want a refund and then provide us with an order ID. If you want a refund for a part of the order, please name the products you want a refund for.
- To improve our products for users like yourself please provide further details.
- Once you submit the support request you will receive an auto response from us that just lets you know we’ve got your request.
- Once we’ve had a chance to review your request we will be in touch confirming the refund process.
*Alternatively, if members of our support staff are online and available to communicate with you via our live chat system, Start Chat. We look forward to chatting with you!
About Account Balances
To keep your account active and avoid service interruptions, you must either maintain a positive account balance at all times or pay any applicable subscription charges (depending on your service plan). Account balances are not transferable, redeemable for cash, or refundable; that is, once you make payment on your account, you are provided a credit on your account that can only be used to pay for our Services during the effective period, which varies depending on your service plan. Positive account balances are forfeited if they are not used within the effective period specified in your service plan (if you properly replenish your account balance during the effective period, the effective period restarts). If you do not use your account balance during the effective period, your account balance will expire and you will not be entitled to a refund or service credit. Your Service will be interrupted if you fail to maintain a positive account balance or timely pay applicable subscription charges for each effective period. When this service interruption occurs, you will be given a period of time (which varies depending on your service plan) to make any appropriate payments on your account.If you do not make such payments within this time period, your account will be cancelled. If your account is cancelled, you will lose any phone number, identification number, or email address associated with your account. Reactivation fees will apply if you choose to restart Service after cancellation. There may be limits over which your account balance may not exceed. See the detailed plan or other information we provide or refer you to during the sales transaction (also available at ECO Mobile.com) for the account status rules that apply to your Service.
Switching between Service Plans
Unless otherwise provided in the detailed plan or other information we provide or refer you to during the sales transaction, you may switch to any current service plan. If you switch service plans, you may not receive a refund of any portion of any previously paid service charges and you may lose all of your remaining unused minutes, messages, and data allotment. Some service plans are available only on certain phones. Check ECO Mobile.com for details and options.
No Refunds of ECO Mobile Airtime and Monthly Charges
We are not responsible for, nor do we refund, lost, stolen, misused, or damaged ECO Mobile cards. We do not accept returns of or provide refunds for ECO Mobile cards. Please ask your retailer any questions regarding its return policy. ECO Mobile cards must be applied to your account within the time specified on the card. All ECO Mobile sales are final and non-refundable regardless of who uses or possesses your mobile phone or Device after you purchase services, and regardless of whether the mobile phone or Device is used with your consent or knowledge.